Refund Policy

At KAVI, we care deeply about your satisfaction. That’s why we’re happy to offer a refund or exchange within 3 days of receiving your order, as long as the bottle is in its original, unopened condition. Simply contact our customer service team, and we’ll take care of the rest.

To ensure you’re completely satisfied, a tester will be provided with the package allowing you to experience the fragrance before opening the bottle. If you're not entirely happy, just contact us

Exchange Policy

Exchanges may be requested within 3 days of receiving your order, provided the bottle is unused, unopened, and in its original condition and packaging.